Frequently Asked Questions

Can turf be laid all year round?

Yes, turf can be laid all year round although its growth is dependent upon certain factors. Whenever you lay turf, make sure that it stays damp until it has rooted into the soil below. During the summer, you will have to water your turf within half an hour of installation and then twice daily. Turf laid during the winter is slower to establish, as ground temperature drops and frosts arrive, therefore you will have to wait longer before you can use your new lawn.

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Is the turf suitable for shady areas?

In general, grass grows better in full light than in shade. What can help is to adjust the height of your mower so that the grass is longer in the shady area of the lawn. This gives the grass plant extra leaf with which to trap as much light as it can.

However this can look less than ideal. We recommend using Xeris turf, our specially developed drought tolerant turf.  This grows much better in the shade and can withstand dry conditions. Xeris turf has a very deep root system, and when managed correctly can hold its vibrant green colour better than any other type of grass. This is important because shady areas are often quite dry too.

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What size is each roll?

Our turf comes in rolls measuring 610mm by 1640mm (24" by 64.5"), giving an area of 1 square metre. Each roll weighs approx. 15-18 kg, dependant on the level of moisture.

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How do I know how much turf to order?

Draw a sketch of the area you want to turf. Try to draw rectangles over your sketch even if your lawn is an odd or circular shape. Then stand in the area and mark out the corners on the ground. With irregular shaped areas, adapt the rectangles to cover all the ground as best you can without overlapping. Measure and record the lengths and widths of all your rectangles. Calculate the area of each by multiplying length (metres) by the width (metres) = area (sq. metres). Add all the separate areas together and this is approximately the amount of turf you will need. We recommend you add 5% extra to your order to allow for shaping and cutting loss.

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Will I need to fertilise my turf?

Under normal conditions we would say that there isn’t a need to fertilise. However an application of pre seeding fertiliser will help speed up establishment of your new lawn. Also where circumstances like persistent heavy rain have washed nutrients out of the soil some fertiliser is a good idea.  Like most plants, you will get better results from your lawn if you feed it.

To give your new lawn the best possible start use fertiliser sparingly over the prepared ground, lightly rake it in, lay your turf on top and water it. Only use the correct quantity as per the instructions on the box. Do be careful as too much fertiliser can damage grass.

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What is the smallest amount of turf / topsoil I can buy?

We have a minimum order value so you can order any number of turfs you require. Our topsoil comes in standard size bulk bags, so the minimum for topsoil is one bag.

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Will you deliver to where I live?

We deliver throughout the Southeast of England. Simply enter your post code into the box provided and you will get a quote for where you live. Delivery and VAT is included.

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How is turf delivered?

Town & Country prides itself on its delivery service. We are confident we can deliver to the most challenging addresses. Unlike some suppliers we predominately operate flatbed trucks with forklifts allowing us to deliver anywhere on your property (mini opening of 2.6m/8’6’’ required)

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Can I choose a day of delivery?

We aim to deliver within 2-3 days of you placing your order and on the day you specify. In the height of the season March to May this can be up to 4-5 days.

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Are there any days you cannot deliver on?

We cannot deliver on Saturdays or Sundays.

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What do I need to tell you about making a delivery to my home?

Please tell us the position of your house along your road if it only has a house name (e.g. third house on left after the bridge).

Also give us as much guidance on any restrictions that we may face. Do you live on a small lane? Where can our 10m/32’10’’ long lorry park to unload?

Before placing your order consider any obstacles (e.g. overhanging branches) or steep/uneven ground we may face.  Also the position and visibility of manhole covers as we will need sufficient room to steer around them. The delivery information you give us is crucial to a successful delivery.

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Why are you only offering me a third party delivery?

Unfortunately we are unable to provide forklift unload in every part of the Southeast.  We can offer you delivery on pallets by a lorry with hydraulic tail-lift offload.  For this type of delivery you will need a firm level surface to unload on. You must ensure that the delivery vehicle will have clear access to the unloading area. Pallets are normally dropped off at the kerb side. Where possible the driver will try and leave your delivery where requested.

Drivers use small pump action trolleys to manoeuvre pallets around therefore it is key that the surface is level. Trolleys are designed to be used on surfaces like tarmac or block paving and NOT on uneven or loose ground like gravel or earth. Please be aware that with this type of delivery cannot be delivered onto any form of slope or incline.

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What time can I expect you?

Where ever possible we recommend that you ask us to deliver the day before you require the materials as we cannot be at every drop first thing. If you require an estimated time of delivery this is available from 3pm the prior day. All delivery times given are only estimate’s and given in good faith with information available at the time.

Our delivery vehicles are fitted with real time trackers to assist with delivery updates.

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Will you deliver if no one is there?

We are happy to deliver without you being present. However we do not accept any liability for theft or damage of items delivered. Also it is at the driver’s discretion whether he deems it safe to deliver where you have stated it should be placed. Finally we will not return to move items if they are deemed to be left in the wrong place.

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How long can I leave the turf rolled up?

Due to its perishable nature the best advice we can give is to start laying your turf as soon as possible after delivery, ideally within 12-24 hours. The faster you start laying, the better the results will be. Make sure you get all your preparation work done well beforehand. If you have to delay then we suggest you store the turf in a well-ventilated shaded area but in high temperatures there are no guarantees!

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What do I do with the pallet?

Unfortunately we are unable to collect used pallets, so we ask our customers to dispose of the pallet safely.

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When can I walk on my new lawn?

New roots usually begin to appear on the underside of your turf within a few days after laying. To check just pick up a corner of the turf, if the roots have anchored then you can try walking on the lawn. This will normally be after 2-3 weeks. However, if you have had to water the turf heavily you may find that the soil is rather soft. Before walking across your lawn carefully test that the lawn is firm enough to take your weight.

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When can I mow my new lawn?

It is advisable not to cut your new lawn until the turf has properly rooted. This can be checked easily by lifting a corner to see if the roots are attached to the soil below. For the first few mowing’s, set the lawnmower to its highest setting, removing no more than one third of the length of the grass blade. When the lawn is fully established, the height of cut can be reduced gradually to an optimum height of between 15-35mm.

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Why have toadstools appeared on my recently laid lawn?

Due to the fertile nature we create for our turf to flourish this can cause toadstools to germinate in the first year of your new lawn. The toadstools are generally harmless and can easily be brushed off.  Spores of these fungi are airborne and therefore occur naturally in most soils. They germinate when exposed to light when we lift the turf from our fields. During times of wet and warm weather they grow to produce fruiting bodies. Once the spores have all germinated you shouldn't see any more toadstools.

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